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General
Manage Orders
Integrations
Parcel
General
Reach your customers wherever they are with our extensive freight network, first and last mile partners.
Ship to any major city within our extensive network of established hubs across Asia. This includes Brunei, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, South Korea, Taiwan, Thailand, Vietnam and more to come.
Yes, we do offer customs clearance services should you require this service.
Guarantee customs clearance with our team of local experts and standardised shipping process and documents.
Please contact us for details.
We are JD.id’s official cross-border logistics partner for merchant shipping from China, Taiwan, Hong Kong and Singapore to Indonesia.
Existing merchants who sell on the JD.id marketplace will need to create a Janio account, which is separate from the JD.id account, to ship across borders.
While we collaborate with these marketplaces, we are seen as a separate entity from them. Hence, a Janio account is required to make shipping orders on our platform.
Volumetric dimensions of your package are often required on shipping-related documents, which can be calculated using this formula:
Volumetric weight in kg = (length x width x height of the package in cm) / 5000
Manage Orders
Before submitting any orders, you’ll need to first add a pickup/drop-off point.
Once added, you can submit single shipping orders by form or bulk orders by CSV upload.
Janio simplifies the order process such that you only need to fill one standard form regardless of which logistics partners you engage.
To submit an order by form:
- Click on Submit Single Order in your merchant portal
- Complete the form
- Submit the form
To submit multiple orders via CSV upload:
Click on Submit Bulk Orders in your merchant portal
Select Shipping Service and Pickup/Drop-off point
Download the CSV template
Complete the CSV template (please follow the CSV guide carefully)
Save the completed CSV template
Upload and submit the completed CSV template
Once you have successfully submitted a shipping order:
Go to Manage orders
Select the relevant order(s) and click Print
Print the 2 required labels (barcode label and commercial invoice). If you don’t have a sticker printer, you may simply print the labels on A4 paper.
If you don’t see anything after clicking Print, please ensure that pop-up/ad-blocker has been disabled for label.janio.asia and merchant.janio.asia.
Affix the 2 labels onto the parcel
For pickups, wait for pickup. For drop-offs, please send the parcel(s) to the drop-off location
Before submitting any orders, you’ll need to add a pickup or drop-off point. To add a pickup/drop-off point:
Click on Pickup/Drop-off Points in your merchant portal
Select your Shipping Service
Click on Add Pickup/Drop-off Point
Fill in the required details
Click on Submit
The dashboard gives you a 60-day overview of all your shipping orders.
The sidebar gives you quick access to all the features available to you in your merchant portal.
Janio automatically generates the necessary documents such as commercial invoices and shipping labels required for you to start shipping overseas accurately and reliably – at no additional cost.
All parcels require 2 labels to be printed from your merchant portal – the barcode label, and the commercial invoice.
The barcode label is used for tracking purposes while the commercial invoice is needed for customs purposes.
Track and trace your shipment in real time with our end-to-end tracking solution.
Through our platform, you may access shipment details, locate your parcels in real time, and if necessary, communicate directly with Janio for further coordination.
To track your parcels, go to https://tracker.janio.asia/
You can also access the tracker from your merchant portal by going to Manage Orders → Track.
Integrations
Yes, we are integrated with Shopify.
Our integrations allow you to consolidate and manage orders and shipment easily from any e-commerce stores on a single platform. You can offer more shipping options and real-time tracking to your customers as well.
Learn more about this integration here.
Our integrations allow you to consolidate and manage orders and shipment easily from any e-commerce stores on a single platform. You can offer more shipping options and real-time tracking to your customers as well.
To integrate your Shopify store with Janio:
Click on Connect a Store in your merchant portal
Select the store you would like to integrate
Fill in the required details
Submit
To request for API integration, kindly contact us.
A minimum of 3 to 4 weeks.
Parcel
Shipments can be re-routed to a new delivery address if:
The shipper or merchant has authorized it.
It is in the same city or state as the initial delivery address.
Kindly contact your shipper or merchant to re-route the shipment.
You may file for a claim for a Janio Asia shipment that has arrived damaged. Please contact our customer service team at support@janio.asia to assist you in this matter.
Please include the following details in your email
Tracking number
Order invoice
Image of the received package
Images of items in the package
You may check for up-to-date information regarding your shipment and its location on our tracker.
Please click here to visit the tracker.
The “Delivery in progress” status could mean either of these two:
The delivery address on the shipping label may be incorrect. Please contact your shipper or merchant to clarify.
There was a failed attempted delivery. Please contact our customer service team at support@janio.asia to resolve this matter quickly.
Still have questions?
If you cannot find answer to your question in our FAQ, you can always contact us. We will answer you shortly!
