HKTDC Interviews Janio: ASEAN E-commerce: Empowering E-commerce with Integrated Logistics Solutions

Benedict Leong

HKTDC and Janio's logos side-by-side for the title banner: HKTDC Interviews Janio: ASEAN E-commerce: Empowering E-commerce with Integrated Logistics Solutions

Interview with Nathaniel Yim, Co-Founder and Senthil Kumar, Group Head of Commercial of Janio

 

Last December, Janio’s Co-Founder Nathaniel Yim and Janio’s Group Head of Commercial, Senthil Kumar spoke with Hong Kong Trade Development Council’s (HKTDC) David Sit to discuss the challenges that e-commerce players face and how Janio presents them with tailored and flexible one-stop solutions. Below is a summary of the full article which you can find on HKTDC’s website.

The COVID-19 pandemic accelerated digital transformation worldwide, with online shopping becoming the predominant buying channel for 45 percent of consumers in Southeast Asia. However, shipping and delivery in this region can be challenging with fragmented logistics infrastructure, complicated regulations and complex consumer habits.

Janio helps e-commerce players by integrating the key functions of a logistics network from local delivery, international shipment, customs clearance, and cash on delivery. By partnering various local and international network partners, Janio optimizes its users supply chains while coordinating the information flow across all partners to ensure efficient shipments.

Currently, Janio specializes in services to e-commerce players and consumer goods brands by working with different platforms and partners to provide tailor-made solutions. These partners include Shopify and Bukalapak among others.

International shipping for e-commerce sellers can be expensive, but Janio stands out by adding flexibility and choice for these sellers. “If an e commerce seller wants to ship from Hong Kong to Indonesia, choices are often limited to big courier companies with high delivery costs. We offer them a flexible tradeoff between rapid delivery with higher courier charges and low cost delivery with a longer timeframe.”

The diversity of markets across Southeast Asia requires deep local knowledge and strong networks to maintain efficient operations. To ensure that Janio’s services are up to standard, Janio uses proprietary software to collect and analyse information on its partners’ performance then allocating volumes based on that performance.

Challenges Faced by E-commerce sellers in Southeast Asia

The differences in customs regulations and tariffs between Southeast Asian countries must be carefully studied before doing business and logistics in the region. While Janio keeps up to date with regional customs updates, Senthil Kumar and Nathaniel Yim note that “It is important for e commerce sellers, especially the MSMEs, to understand the characteristics of different ASEAN markets, and so we have compiled a series of e books and case studies to provide market information and things to note when shipping to the ASEAN countries.”

According to Fitch Solutions’ estimates, around 290 million consumers in the region do not have banking facilities and cannot pay online via credit cards, debit cards or bank transfers. Therefore, Janio provides cash on delivery management services. Janio’s cash on delivery service allows for customized cash on delivery remittance schedules, allowing e-commerce sellers to hedge exchange rates or other associated risks.

While the COVID-19 pandemic caused large delays in shipping, Janio responded by providing alternative routes and logistics solutions to keep e-commerce moving. Nathaniel Yim explained: “Many flights between Singapore and Malaysia were cancelled at the time. We managed to provide truckers for cross border transits of the goods. So, although the pandemic caused disruption to our business, it also showcased our capabilities to respond to new challenges.”

At present, logistics in the ASEAN region are gradually returning to normal as economic activities resume. However, stresses on logistics services may continue as consumer demand grows alongside economic recovery.

Looking to the future, Janio is planning an expansion into the Greater Bay Area (GBA). “Covid has delayed our plan to open offices in Hong Kong. Currently we have an office in Shenzhen, but we are planning to open offices in Guangzhou and Hong Kong to enhance our presence and visibility among merchants in the region.” Janio’s services are expected to be extended to include shipping to the US and Australia for their e-commerce sellers in the next few years.

This is a summarized version of HKTDC’s original article. You can find the original article published on HKTDC’s website here.

608 views

You might also be interested in

What is Supply Chain Optimisation? Managing Shipping Costs and Performance
Benedict Leong
What is Supply Chain Optimisation? Managing Shipping Costs and Performance

Managing supply chains feels like a never-ending balancing act. Some materials or products are time-sensitive, others can take their time. But when it comes to certain industries such as eCommerce, logistics and region ...

116
Janio’s Participation in the LogiSYM Asia Pacific Conference 2022
Sherra Tan
Janio’s Participation in the LogiSYM Asia Pacific Conference 2022

Tuesday/Wednesday, 24-25th May 2022 – Janio was invited to speak at LogiSYM’s Asia Pacific 2022 hybrid conference held both in-person at Grand Copthorne Waterfront in Singapore and livestreamed virtually.  Orga ...

679
International eCommerce Delivery In Malaysia 101: Couriers vs Postal Services
Benedict Leong
International eCommerce Delivery In Malaysia 101: Couriers vs Postal Services

Choosing your preferred logistics service provider (LSP) to fulfil your eCommerce deliveries can be a daunting task. In Malaysia, there are 109 courier options with a national courier service provider like POS Malaysia, ...

9323
Air Freight from China to Singapore
Air Freight from China to Singapore

How do parcels enter Singapore from China via air freight? What kind of customs documents do you need to clear SG customs? Find out here!

Learn More
Shipping from China to Singapore
Shipping from China to Singapore

How do parcels enter Singapore from China via air or sea? What kind of customs documents do you need to clear ID customs? Find out here!

Learn More
Ship From China and Hong Kong to Indonesia
Ship From China and Hong Kong to Indonesia

How do parcels enter Indonesia from China via air or sea? What kind of customs documents do you need to clear ID customs? Find out here!

Learn More

Stay updated and follow us