Mandarin-Speaking Customer Support

Full-Time · Jakarta · Posted on 17 October 2019

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About Janio

Janio is a logistics network by providing an integrated cross-border delivery solution for merchants across the globe. We work with various logistics partners around the globe ranging from last-mile delivery, warehouses, shipping, customs clearance houses etc to provide end-to-end cross-border delivery. Servicing thousands of orders a day and running our algorithms to find the best delivery solution, hence building a highly secure and mission critical systems with reliability exceeding 99.9999% availability while maintaining low latency is of prime importance to us.

The role

  • Identify and handle Janio Asia’s customer or client inquiries completely and accurately.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of problem, expediting to the respective team and network partner, and following up to ensure resolution.
  • Use customer service skills to optimize the customer satisfaction and retention
  • Educate customer about company products and services and direct them toward available resources for self-help.
  • Complete necessary administrative work, as required
  • Enter customer data and other relevant information into Customer Support database or other data as required.
  • Use technology tools as directed and within established guidelines.
  • Participate in individual and team training and meetings to ensure knowledge up-to-date.
  • Work with patience and courtesy in customer relations.
  • Address challenging customer issues while maintaining a positive and professional attitude.

The requirements

  • Fluent in Chinese Mandarin (both written and spoken) is a must
  • Having oral Tagalog ability are also welcome
  • Proficient computer skills, MS Office, and having high attention to details
  • Maximum 27 years old
  • Minimum Diploma (D3) from any major (exceptional for a good High School candidate)
  • CS experience preferably at a logistics/ e-commerce/ technology company would be an advantage
  • Customer oriented and ability to adapt with a fast-paced environment, and having experience in handling customer via telephone system or correspondence
  • Friendly and patience nature while also having the positive attitude
  • Good communication skills with a great oral English it is a must and good written in English would be an advantage.
  • Strong customer service skills with service mentality or customer service oriented.
  • Having ability to think quickly, critically, logically and analytically to ensure expedient response to customer queries.
  • Organize and clearly communicate thoughts and ideas and having the resourcefulness in solving problems.
  • Available to work in a flexible schedule by hours and day.

How to apply

Please send your application to hr@janio.asia with the following subject title: “Mandarin CS_YOUR NAME”. Please include the following in your email: Resume (PDF), expected start date, expected salary. or by simply click Apply Now button below

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