eCommerce merchants know the value of a great returns policy, particularly in Singapore. Especially when it comes to products that need to be tried on, such as fashion, returns are key. Many shoppers hate not getting the right fit and buy multiple sizes to try on before returning the ones that are not their size.
Fortunately for merchants based in Singapore, Janio has rolled out our returns programme for domestic returns in the country. For Janio shippers, you are now able to offer three types of return shipments for your online shoppers:
When your customer requests a return shipment, you’ll be able to create the return shipment order straight in Janio’s merchant portal. You’ll be able to choose whether the return is done via pick up or drop off, schedule the pick up date (if needed) and key in your desired return address.
If you’re using the pick up option, you’ll be able to schedule the return date with us during the order creation. Please note that if you don’t provide a date, the default proposed pick up date will be 2 days after the date you created the return order, or the next earliest available date.
If you’re using the drop-off option, you won’t need to key in a date.
After the return order has been created, our team will send both an email and sms notification to your customer.
Email with the order confirmation link that your shoppers will receive
SMS version of the above
Once they’ve clicked on the link, they will be asked to verify the pick up confirmation via a one-time-password (OTP)
Once verification is complete, what the customer will need to confirm the details of their shipment. These include the list items being picked up, choosing between pick ups or drop offs as well as confirming the time or location of the pick up.
Letting your customer choose:
If this option is selected, your customer can choose the most convenient return service for them before going through their selected workflow below.
Your customer will either confirm or reschedule the pick up date with us. Pick ups will take place between 9am and 7pm on the scheduled date, with a phone call to confirm the pick up before the driver arrives.
Your customer first checks the items to be returned before selecting a drop off location.
There are around 87 drop-off locations Singapore-wide as of the time of this writing. You can see our list of active drop-off locations here.
Screen where your shoppers will confirm the items to be returned
Your shoppers will then be able to select the drop-off that works for them here
Once your customer has confirmed their returns arrangements, they’ll receive a confirmation notification from us.
The confirmation email they receive will have everything they need to prepare for their delivery. It contains:
Sample confirmation email that your customers will receive
Confirmation SMS’s for pick ups and drop-offs respectively
If you’re already shipping with us, you can contact your Janio agent for more information. If you’d like to start shipping with us, and want to find out more about returns, contact us via the button below:
Eligible companies must display on their online check out and charge 8% GST in 2023 and 9% GST in 2024 for each item sold to Singapore-based consignees a.k.a Non-GST registered entities in Singapore
On Thursday, 24th November, we were honoured to have President Halimah Yacob grace us with her presence at our warehouse in Singapore, Tampines. Our CEO, Ng Jun Kai, and Group Head of Commercial, Senthil Kumar, s ...
Step-by-step guide to creating return orders on Janio's merchant portal
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