Cash-on-delivery scams lure customers to pay in cash for parcels that:
With the recent rise of online shopping transactions, these scams are becoming more prevalent.
Scammers are devising more elaborate schemes. The scammers can pose as legitimate online sellers on fake websites or pose as sellers on social media.
Many of these scammers send their COD parcels via forwarders, who then assign the deliveries to Janio.
As such, we have no direct contact with these scammers.
Forwarders consolidate shipments together from multiple sellers, which could include scammers, before passing them to logistics service providers like Janio Asia to deliver to your doorstep.
Janio then delivers the parcels to your address and collects cash on behalf of the forwarders. The cash is then remitted to the forwarders who then remit the cash to the original shippers.
Later, the customers or their family members helping the customers receive the parcel realise that the item is not something they’ve ordered or the parcel contains something of lower value.
There can also be situations where legitimate merchants accidentally ship the wrong item for COD delivery.
During these situations, Janio will raise this issue with the shipper to work out an appropriate recourse. You will be kept up to date with these proceedings.
In response to the recent spike in these cases, Janio Asia will be working together with our forwarders and partners to do what we can to look into COD Scam reports and solve them.
We strongly encourage members of the public to be highly vigilant when it comes to receiving COD parcels.
COD is an option for some consumers who prefer to make their payments only upon receiving the physical parcel.
We’re bound by confidentiality contracts with our partners to safeguard the integrity of all parcel contents.
We do not open parcels and deliver only to the address specified by our clients and forwarders.
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