Break free and expand your business from Malaysia and Singapore to Southeast Asia, USA and beyond.

Learn more

Janio Product Guide: How to Create Return Orders

Benedict Leong

Lady dropping off parcel at a drop off point stock image

In our earlier Singapore Returns product update, we detailed the customer experience your shoppers will get when they use our returns service. This guide is for how Janio shippers can use our merchant portal to create returns orders be they single or bulk shipments.

Creating Single Return Orders

1. Go to the Submit Return Order page

Product Guide create returns order submit return order screen

  1. First, navigate to the ‘Submit Return Order’ page.
  2. If the order that needs to be returned was originally delivered by Janio, you can key in the original order’s Janio tracking number. This autofills the return order with the original’s order’s details to help save you time.
  3. If not, select “No”, and you will be prompted to key in all the necessary information for Janio to deliver on the order.

 

2. Select how you want this order to be returned

Janio Product guide - returns order choosing the returns order method

 

  1. Pickup – We will pick up the order at your specified address.
  2. Drop-off – Your customer will drop if off at any one of our locations, listed here.
  3. Let you customer choose – We will ask the customer if they would like their order to be picked up or dropped off and fulfill the return order accordingly.

 

3. Input or Check the Details of the Return Order

Input or Check the Details of the Return Order

  1. If you wish to track this return order with your own tracking number, you may key it in the tracking order input. We will supply you a tracking number if you leave it blank.
  2. If you have multiple return orders that you wish to associate with a single order ID, you may utilise the shipper order ID input.
  3. If you are dealing with a partial return where the original forward order was delivered by Janio, simply select the items and specify the quantity being returned.

 

4. Specify Where You Would Like This Order to Be Returned to

Specify Where You Would Like This Order to Be Returned to

  1. If you have created a return address and set it as a default, this section will be autofilled with those details.
  2. You may also select a different return address that has previously been saved or specify a completely new return address.

 

5. Indicate the contact details of your customer for us to send the confirmation and shipping label

Indicate the contact details of your customer for us to send the confirmation and shipping label

  1. Let us know the contact details of your customer so that we can confirm the details of the return order and send them the shipping label.
  2. If you had selected pickup, we will use the pickup contact phone number and email specified in an earlier step.

 

6. Success

Product Single return order - success

  1. When you see this screen, the return order has been successfully made.
  2. You may monitor the progress in “Manage Orders”, or create a new return order.

 

Submitting Bulk Return Orders

1. Go to the Submit Bulk Return Order Page

Go to the Submit Bulk Return Order Page

You may download the CSV template if this is your first time uploading orders in bulk. Otherwise, you may directly upload a filled csv if you already have the template filled.

 

2. Check the lanes and select the return points

  • Select the return address for your orders. If you have multiple destination countries specified in your return order submission, you will be able to select a return point for each destination country.
  • We show you the total amount of return orders that you have submitted for each lane and a breakdown of how many are to be collected, dropped off or left up to your customer (as specified in the return order submission csv)

 

3. Success

Product Guide Create Bulk Returns Orders

  • When you see this screen, the return orders have been successfully made. 
  • You may monitor the progress in “Manage Orders”, or create more new return orders.

 

With this guide in hand you can now set up your returns policy for your returns shipments. If you’d like to check out what the user experience for your shoppers looks like, you can check our original Singapore Returns product update.

If you’d like more assistance when setting up your return shipments on our merchant portal or would like to start shipping with us, feel free to contact us via the link below:

Talk to Us

141 views

You might also be interested in

Janio Product Update: Domestic Singapore Returns Service
Benedict Leong
Janio Product Update: Domestic Singapore Returns Service

Janio now offers return shipments for Singapore domestic shipments. Discover the customer journey your shoppers will experience here!

142
Janio Product Updates Roundup Q1 2021
Benedict Leong
Janio Product Updates Roundup Q1 2021

Throughout 2020 Q4, Janio’s team has rolled out new lanes from Singapore and Malaysia to USA, better integration with Shopify and more

9038
Janio is Now Integrated with Shopify
Benedict Leong
Janio is Now Integrated with Shopify

Get your Shopify orders automatically synced with Janio's merchant portal - while being able to track statuses and print labels all in the same place!

1005
Air Freight from China to Singapore
Air Freight from China to Singapore

How do parcels enter Singapore from China via air freight? What kind of customs documents do you need to clear SG customs? Find out here!

Learn More
Shipping from China to Singapore
Shipping from China to Singapore

How do parcels enter Singapore from China via air or sea? What kind of customs documents do you need to clear ID customs? Find out here!

Learn More
Ship From China and Hong Kong to Indonesia
Ship From China and Hong Kong to Indonesia

How do parcels enter Indonesia from China via air or sea? What kind of customs documents do you need to clear ID customs? Find out here!

Learn More

Connect with us

Subscribe to our email newsletter and receive the latest news and insights into the world of
eCommerce and logistics in Southeast Asia.

   
Stay updated and follow us