Janio Product Guide: How to Create Return Orders

In our earlier Singapore Returns product update, we detailed the customer experience your shoppers will get when they use our returns service. This guide is for how Janio shippers can use our merchant portal to create returns orders be they single or bulk shipments.

Creating Single Return Orders

1. Go to the Submit Return Order page

1. First, navigate to the ‘Submit Return Order’ page.
2. If the order that needs to be returned was originally delivered by Janio, you can key in the original order’s Janio tracking number. This autofills the return order with the original’s order’s details to help save you time.
3. If not, select “No”, and you will be prompted to key in all the necessary information for Janio to deliver on the order.

2. Select how you want this order to be returned

1. Pickup – We will pick up the order at your specified address.
2. Drop-off – Your customer will drop if off at any one of our locations, listed here.
3. Let you customer choose – We will ask the customer if they would like their order to be picked up or dropped off and fulfill the return order accordingly.

3. Input or Check the Details of the Return Order

1. If you wish to track this return order with your own tracking number, you may key it in the tracking order input. We will supply you a tracking number if you leave it blank.
2. If you have multiple return orders that you wish to associate with a single order ID, you may utilise the shipper order ID input.
3. If you are dealing with a partial return where the original forward order was delivered by Janio, simply select the items and specify the quantity being returned.

4. Specify Where You Would Like This Order to Be Returned to

1. If you have created a return address and set it as a default, this section will be autofilled with those details.
2. You may also select a different return address that has previously been saved or specify a completely new return address.

5. Indicate the contact details of your customer for us to send the confirmation and shipping label

1. Let us know the contact details of your customer so that we can confirm the details of the return order and send them the shipping label.
2. If you had selected pickup, we will use the pickup contact phone number and email specified in an earlier step.

6. Success

1. When you see this screen, the return order has been successfully made.
2. You may monitor the progress in “Manage Orders”, or create a new return order.

Submitting Bulk Return Orders

1. Go to the Submit Bulk Return Order Page

You may download the CSV template if this is your first time uploading orders in bulk. Otherwise, you may directly upload a filled csv if you already have the template filled.

2. Check the lanes and select the return points

• Select the return address for your orders. If you have multiple destination countries specified in your return order submission, you will be able to select a return point for each destination country.
• We show you the total amount of return orders that you have submitted for each lane and a breakdown of how many are to be collected, dropped off or left up to your customer (as specified in the return order submission csv)

3. Success

• When you see this screen, the return orders have been successfully made. 
• You may monitor the progress in “Manage Orders”, or create more new return orders.

With this guide in hand you can now set up your returns policy for your returns shipments. If you’d like to check out what the user experience for your shoppers looks like, you can check our original Singapore Returns product update.

If you’d like more assistance when setting up your return shipments on our merchant portal or would like to start shipping with us, feel free to contact us via the link below: